Privacy Policy
Last updated: July 30, 2026
Porter Abbot Mill & Hearth respects your privacy. This Privacy Policy explains what information we collect when you visit porterabbot.com, place an order, create an account, submit a form or otherwise communicate with us. It also explains how we use, retain and share that information.
Who We Are
This website is operated by Porter Abbot Mill & Hearth, located in Georgia, United States.
Website: https://porterabbot.com
Privacy contact: welcome@porterabbot.com
Information We Collect
The information we collect depends on how you use the website.
Information You Provide
When you place or attempt to place an order, create an account, request information, join an email list or submit a form, we may collect:
- Your name
- Email address
- Telephone number
- Billing address
- Pickup or delivery address
- Delivery instructions
- Account username and password
- Products ordered or considered
- Order history
- Payment status and transaction identifiers
- Messages, questions and other information you choose to provide
- Any other information reasonably necessary to complete your request or order
Please do not submit Social Security numbers, medical information or other highly sensitive personal information through this website or its forms.
Information Collected Automatically
When you use the website, certain technical information may be collected automatically, including:
- Your IP address
- Browser type
- Device and operating-system information
- Approximate geographic location derived from your IP address
- Referring website
- Pages visited
- Date and time of access
- Shopping-cart and checkout activity
- Information used to detect spam, fraud, errors or security threats
How We Use Information
We may use personal information to:
- Operate and maintain the website
- Process, prepare and fulfill orders
- Arrange local pickup or delivery
- Communicate about orders, availability, substitutions, delays or delivery arrangements
- Respond to questions and customer-service requests
- Create and maintain customer accounts
- Process payments, refunds and disputes
- Maintain accounting, tax and business records
- Detect and prevent fraud, spam, misuse and security incidents
- Diagnose technical problems
- Improve our products, services and website
- Comply with legal requirements
- Send promotional email only when you have requested or consented to receive it
We do not use information collected for an order to send unrelated promotional email unless you have separately subscribed or otherwise consented.
Orders and Payments
When you make a purchase, we collect information necessary to process and fulfill the order. This may include your name, contact information, billing information, pickup or delivery information, products ordered and order notes.
Payments are processed through Stripe. Information necessary to authorize and process the payment is provided directly to that payment provider.
Porter Abbot Mill & Hearth does not directly receive or store complete payment-card numbers. Payment providers process information according to their own terms and privacy policies.
Cookies and Similar Technologies
Cookies are small files placed on your browser or device. We may use cookies and similar technologies that are necessary to:
- Keep products in your shopping cart
- Remember checkout and account preferences
- Maintain secure customer and administrative sessions
- Determine whether your browser accepts cookies
- Prevent fraud and misuse
- Maintain the operation and security of the website
Essential cookies may be placed because they are necessary for the website, shopping cart, checkout or account features to function.
Analytics in use: We use Google Analytics to understand how visitors use the website. This service may collect information such as IP address, device information, pages visited and referring website. Where required, nonessential analytics cookies will not be activated until you make a cookie choice.
You can control or delete cookies through your browser settings. Blocking essential cookies may prevent the shopping cart, checkout or account features from working properly.
Contact Forms and Communications
When you submit a contact, inquiry, product-interest, delivery or other website form, we collect the information entered in that form. We use it to respond to your request, provide requested information, assist with an order and maintain an appropriate record of the communication.
Messages sent through the website may be processed or stored by our website host, form provider and email provider.
Email Communications
We may send transactional messages concerning orders, payments, pickup, delivery, account security or customer-service requests.
We send promotional email only to people who have subscribed or otherwise agreed to receive it. You may unsubscribe from promotional email by using the unsubscribe instructions in the message or by contacting paul@porterabbot.com. Unsubscribing from promotional email will not prevent necessary order or account communications.
How We Share Information
We do not sell personal information for money.
We may disclose information to service providers that help us operate the business, including:
- Website-hosting and security providers
- Payment processors
- Email and communication providers
- Website form, spam-prevention and fraud-prevention providers
- Accounting, bookkeeping and tax-service providers
- Analytics providers, if used
- Delivery or fulfillment providers, if used
- Professional advisers such as attorneys, accountants and insurers
These providers receive only the information reasonably necessary to perform their services.
We may also disclose information when reasonably necessary to comply with the law, respond to lawful governmental requests, protect customers or others, investigate fraud or misuse, enforce our policies or protect our legal rights.
If the business or substantially all of its assets are sold or transferred, relevant customer information may be transferred as part of that transaction, subject to applicable law.
Website Hosting
The website is hosted by Kinsta. As our hosting provider, Kinsta may process website files, database information, IP addresses, server logs, backups and other information required to host, maintain and protect the website.
Embedded Content and Third-Party Links
The website may contain links to or embedded content from other websites, such as maps, videos or social-media content. Embedded content may behave as though you visited the third-party website directly.
Those third parties may collect information, place cookies or track your interaction with their content. Their practices are governed by their own privacy policies, not this Privacy Policy.
How Long We Retain Information
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including legal, tax, accounting, fraud-prevention and security purposes.
Our general retention practices are:
- Order and transaction records: Generally retained for up to seven years after the transaction for accounting, tax and legal purposes.
- Customer accounts: Retained while the account remains active and for a reasonable period afterward, unless deletion is requested or longer retention is legally necessary.
- Contact-form inquiries and customer-service correspondence: Generally retained for up to two years after the matter is resolved.
- Abandoned, failed, pending or canceled orders: Retained according to the retention periods configured in our ecommerce system.
- Marketing subscription information: Retained until you unsubscribe or request deletion, although we may retain limited information necessary to honor an unsubscribe request.
- Security and technical logs: Retained for a limited period reasonably necessary for troubleshooting, fraud prevention and website security.
We may retain information longer when necessary to resolve a dispute, enforce an agreement, respond to a chargeback or comply with a legal obligation.
Your Choices and Privacy Rights
Depending on where you live and applicable law, you may have the right to request that we:
- Confirm whether we hold personal information about you
- Provide access to or a copy of your information
- Correct inaccurate information
- Delete certain information
- Restrict or object to certain uses of information
- Provide information in a portable format
These rights may be subject to exceptions. For example, we may retain information needed for tax records, fraud prevention, transaction documentation, legal claims or security.
To make a request, contact paul@porterabbot.com. We may take reasonable steps to verify your identity before completing the request.
You may also update certain account information by signing into your customer account, when account features are available.
Security
We use reasonable administrative, technical and organizational measures intended to protect personal information. These measures may include HTTPS encryption, restricted administrative access, website security monitoring, software updates, backups and security protections provided by our hosting and payment providers.
No website, electronic transmission or storage system can be guaranteed to be completely secure.
Children’s Privacy
The website and our products are intended for adults purchasing food and related products. We do not knowingly collect personal information online from children under 13.
If you believe that a child under 13 has submitted personal information through the website, contact paul@porterabbot.com so that we can review and, where appropriate, delete it.
Changes to This Policy
We may revise this Privacy Policy as our website, services or legal obligations change. The updated policy will be posted on this page with a revised “Last updated” date.
Material changes may also be communicated through the website or by another reasonable method when appropriate.
Contact Us
Questions, concerns and privacy requests may be sent to:
Porter Abbot Mill & Hearth
Email: welcome@porterabbot.com
Website: https://porterabbot.com