Pickup Policy

Last updated: July 30, 2026

Thank you for ordering from Porter Abbot Mill & Hearth. Because our breads and baked goods are prepared in limited batches, please review the following pickup information carefully.

Designated Pickup Locations

Orders may be picked up only at the location and during the pickup window selected at checkout or stated in your order-confirmation message.

Porter Abbot Mill & Hearth does not offer customer pickup at its production kitchen or residential address. Please do not arrive at the production location or attempt to arrange an unconfirmed pickup there.

Pickup locations and available times may vary from week to week.

Preparing for Pickup

Please bring your order number or provide the name and email address used to place the order. Another person may collect your order for you if that person can provide the name or order number associated with the purchase.

Please check your order before leaving the pickup location. Let us know promptly if an item is missing, incorrect, or visibly damaged.

Arriving Early or Late

Orders may not be ready before the scheduled pickup window. Because pickup locations may be available only for a limited period, we cannot guarantee that someone will be present after the window closes.

Please contact us as soon as possible at welcome@porterabbot.com or 678-990-1212 if you expect to be late.

Changes to Pickup Arrangements

Requests to change a pickup date, location, or time must be made before the applicable ordering or cancellation deadline. We will try to accommodate reasonable requests, but changes are not guaranteed once baking and order preparation have begun.

Weather or Unexpected Closures

Severe weather, unsafe driving conditions, a venue closure, illness, equipment problems, or another unexpected event may require us to delay or relocate a pickup.

When possible, affected customers will be contacted by email, telephone, or text message. Customers may be offered a revised pickup arrangement, store credit, or a refund when Porter Abbot Mill & Hearth is unable to fulfill the order as promised.

Responsibility After Pickup

Once an order has been collected by the customer or the customer’s representative, the customer is responsible for its transportation, storage, and protection from excessive heat, moisture, freezing temperatures, contamination, or physical damage.

Please follow any storage or use instructions provided with the product.

Questions about pickup may be sent to welcome@porterabbot.com.