Missed Pickup Policy

Last updated: July 30, 2026

Porter Abbot Mill & Hearth prepares products in limited quantities for particular bake dates. A missed pickup therefore represents an order that was baked, packaged, and reserved specifically for the customer.

When You Know You Will Miss Pickup

Please contact us before the pickup window closes at:

Email: welcome@porterabbot.com
Telephone: 678-990-1212

We will make a reasonable effort to arrange an alternative pickup, but another time or location cannot be guaranteed.

Holding Missed Orders

Unless another arrangement is confirmed, a missed order may be held for up to 24 hours after the scheduled pickup window.

Although an order may still be available, Porter Abbot Mill & Hearth cannot guarantee that bread or other baked goods will have the same freshness or texture after the original pickup period.

Unclaimed Orders

Orders that remain unclaimed after the holding period may be donated, repurposed, or discarded at our discretion.

Because the product was prepared and reserved for the customer, missed or abandoned orders are not normally eligible for a refund, replacement, or store credit.

Repeated Missed Pickups

Customers who repeatedly fail to collect orders may be required to use delivery, make special arrangements before ordering, or lose access to future preorder opportunities.

When Porter Abbot Misses the Pickup

This policy does not apply when Porter Abbot Mill & Hearth fails to make the order available at the confirmed location and time.

In that situation, the customer will be offered an appropriate replacement, rescheduled fulfillment, store credit, or refund.